How do I send a campaign?
Pick an approved template, choose who gets it, test it, then send now or schedule.
A campaign sends one approved template to many people at once.
Before you start
- Your WhatsApp number is connected.
- You have at least one approved template.
Steps
- Open Campaigns and press New campaign.
- Give it a name and choose the template.
- Fill in the blanks (for example the customer's name).
- Choose who receives it: everyone who opted in, people you pick, or by tag or field.
- Choose Send now or Schedule a date and time.
- Use Send a test first to see it on your own phone.
- Press Launch.
People who have opted out are never included.
After sending
Each campaign shows Sent, Delivered, Read and Replied, and why any message failed, in plain words. You can download everyone as a CSV, and start a follow-up with one click to people who didn't receive it, didn't read it, clicked or replied.
Meta limits how many people you can start a chat with in 24 hours. Your current limit is on the Dashboard.